Política de reembolso

Refund and Exchange Policy – WA-VISUALZ

At WA-VISUALZ, we are dedicated to offering unique, high-quality art prints and apparel inspired by Japanese aesthetics. All of our products are custom-made and printed on demand for each individual order through our global Print-on-Demand (POD) partners. Because every item is produced specifically for the customer, we maintain a strict policy regarding returns and exchanges.

We do not accept returns or exchanges for personal reasons, commonly referred to as “buyer’s remorse.” This includes situations such as ordering the wrong size or color, deciding that the design is not to your liking after receiving the item, entering an incorrect shipping address, or no longer needing the item. For this reason, we kindly ask that customers review the size guides and product descriptions carefully before placing an order.

However, we will offer a refund or replacement if the item you receive has a significant issue caused by a production or shipping error. Eligible cases include items that arrive damaged, products with clear manufacturing defects such as incorrect print quality, misaligned designs, holes, or other flaws, or situations where the wrong item, size, or color was sent.

If your order meets these conditions, please contact us within 7 days of receiving your package. Send an email to wavisualz@gmail.com and include your order number in the subject line. Please also attach clear photographs of the damaged, defective, or incorrect item. The photos should clearly show the issue, and if the damage appears to have occurred during shipping, images of the packaging should also be included. Once the issue has been verified, we will either send a replacement at no additional cost or issue a full refund to your original payment method.

If a package is lost during transit, please contact us as well. We will submit a claim with the shipping carrier and investigate the situation. Typically, a replacement will be offered if tracking information has not been updated for 15 business days for domestic shipments or 30 business days for international shipments.

Once a refund request has been approved, the refund will be processed to the original payment method within 5–10 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

If we determine that an item is defective or incorrect, you will not be required to return the item. In such cases, we will either send a replacement or issue a full refund without asking you to ship the item back.